Refund and Returns Policy

Business Information
Business Name: ACCUMYN LLC
Address: 1944 Welch St, Houston, TX 77019-6122, USA
Phone: (713) 800-2550
Email: [email protected]

Effective Date: March 15, 2025

At ACCUMYN LLC, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be instances where you need to return a product or request a refund. Please review our Refund and Returns Policy below to understand your options and the process.

Eligibility for Returns

  1. Timeframe: Returns are accepted within 30 days of the delivery date, provided the item meets the conditions outlined below.
  2. Condition: Items must be unused, in their original packaging, and in the same condition as when received. Products that have been damaged, altered, or show signs of use may not be eligible for return.
  3. Proof of Purchase: A valid receipt, order confirmation, or invoice must accompany all return requests.

Non-Returnable Items

Due to the nature of certain products, the following items are generally not eligible for return:

  • Custom-made or personalized items.
  • Digital products or software (e.g., licenses, downloads) once activated or delivered.
  • Items marked as “final sale” at the time of purchase.
    Exceptions may apply if required by applicable law or if explicitly approved by ACCUMYN LLC.

Refund Conditions

  1. Full Refunds: A full refund will be issued for eligible returns received within 30 days, provided the item meets the eligibility criteria above. The refund will include the original purchase price, excluding any shipping costs unless the return is due to an error on our part (e.g., defective product or incorrect item shipped).
  2. Partial Refunds: A partial refund may be offered at our discretion for items returned in a condition that does not fully meet the eligibility criteria (e.g., missing original packaging but otherwise unused).
  3. Non-Refundable Fees: Shipping fees, handling charges, and any additional costs (e.g., taxes or duties) are non-refundable unless the return is due to our error.

Return Process

  1. Contact Us: To initiate a return, please contact our customer service team at [email protected] or call (713) 800-2550 within 30 days of delivery. Provide your order number and a brief explanation of the reason for the return.
  2. Return Authorization: We will provide a Return Merchandise Authorization (RMA) number, which must be included with your return shipment. Returns without an RMA number may not be processed.
  3. Shipping the Return: Ship the item(s) back to ACCUMYN LLC at 1944 Welch St, Houston, TX 77019-6122, USA. Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping method, as ACCUMYN LLC is not liable for lost or damaged returns.
  4. Inspection: Once received, we will inspect the returned item(s) and notify you via email about the approval or rejection of your refund request.

Refund Processing

  • Timing: Refunds will be processed within 10 business days of receiving and approving the returned item(s). The refund will be issued to the original payment method unless otherwise agreed.
  • Notification: You will be notified via email once the refund has been processed. Please allow additional time for your bank or credit card provider to reflect the transaction.

Cancellations

  • Before Shipment: Orders may be canceled at no charge if the request is received before the item has shipped. Please contact us immediately at [email protected] or (713) 800-2550 to request a cancellation.
  • After Shipment: Once an order has shipped, it is subject to the standard return process outlined above.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at [email protected] or (713) 800-2550. Include your order number and photos of the issue (if applicable). We will provide a prepaid return label and replace the item or issue a full refund, including shipping costs, at no additional charge to you.

Payment Methods

We accept payments via credit card, bank transfer, and other methods as specified at checkout. Refunds will be issued to the original payment method unless otherwise agreed upon.

Additional Fees

  • Customers are responsible for return shipping costs, taxes, or duties unless the return is due to an error by ACCUMYN LLC.
  • Original shipping fees are non-refundable unless the return qualifies for a full refund due to our error.

Contact Us

For any questions about this policy or to initiate a return, please reach out to us:

  • Email: [email protected]
  • Phone: (713) 800-2550
  • Address: 1944 Welch St, Houston, TX 77019-6122, USA

Note: This policy is subject to change without prior notice. Any updates will be posted on our website. In cases where consumer protection laws provide additional rights, those rights will take precedence over this policy.

Notes:

  1. Customization: The policy is tailored to ACCUMYN LLC with your provided contact details and address. It assumes a general product/service model; if your shop has specific products (e.g., only digital goods or custom items), let me know, and I can adjust accordingly.
  2. Flexibility: The policy includes exceptions for legal requirements and company discretion to ensure compliance and adaptability.
  3. Professional Tone: The language is clear, customer-friendly, and formal, aligning with standard business practices.